Terms & conditions

Last updated: November 2026

These terms are written in plain English, not legalese. Please read them before using PropertyData. If anything is unclear, ask us.

1. Who we are

   www.propertydata.co.uk ("our website") is operated by Liberty Tech Limited ("we", "our", "us"), a private limited company registered in England and Wales under company number 07689724, of registered address New Barclay House, 6-7 Citibase, 234 Botley Road, Oxford OX2 0HP. Our VAT number is 132027167. You can reach us at support@propertydata.co.uk.

2. These terms

   These terms set out the basis on which you may use PropertyData, whether during a free trial or as a paid subscriber. "Use" includes registering for an account, browsing our website, using our browser extension, and accessing data through the PropertyData API. By using PropertyData you accept these terms. If you do not agree, you must not use it.

   These additional terms also apply, and form part of your agreement with us:

   • Our Privacy Policy, which sets out how we handle personal data.
   • Our Cookie Policy, which explains how we use cookies.
   • Our Fair Usage Policy, which ensures fair access to the platform for everyone.
   • Our API Licence, which sets out what you may build with API data and how long you may cache it.

   PropertyData is sold to businesses and to people acting in the course of a trade, business, craft or profession. By opening an account you confirm you are doing so for those purposes and not as a consumer. Nothing in these terms affects any statutory rights you have if, despite this, you are in fact acting as a consumer.

   We may change these terms at any time by updating this page, and will email you before any change that materially reduces what you get or increases what you pay. If you keep using PropertyData after a change takes effect, you accept the new terms.

3. Your account

   • An account is for one named individual. Sharing an account or its login details is not allowed.
   • Subscribers to the "Unlimited" plan may add additional users at £25 per user per month. You remain responsible for everything your additional users do.
   • Keep your login details confidential. You are responsible for all activity on your account. If you think anyone else knows your login details, tell us straight away and change your password.
   • Give us accurate account and billing details, and keep them up to date.

4. Free trial

   • A 14-day free trial needs credit or debit card details, held securely by our payment provider, Stripe. We do not charge your card during the trial.
   • When you sign up you choose a monthly or annual subscription period.
   • A trial gives you the plan you chose in full, with reduced allowances under our Fair Usage Policy and a total cap on API credits.
   • You can change your plan or cancel at any time during the trial in Settings, or by emailing us.
   • One trial per person. You may not set up multiple trials using different email addresses.

5. Subscription, renewal and cancellation

   • We email you a reminder shortly before your trial ends. If you have not cancelled by the end of the 14 days, a paid subscription starts automatically and we charge your stored card for the first billing period.
   • Subscriptions are rolling, with a minimum term of one billing period. At the end of each period we charge your stored card, and a successful payment extends your subscription by another period. Annual subscribers get a reminder email a few days before renewal.
   • If a charge is declined we suspend your account and email you, then retry up to four more times over the following days. Updating your card in Settings restores your access as soon as a payment succeeds.
   • You can cancel at any time in Settings, or by emailing us. Your account stays open until the end of the period you have paid for. No refund is due for unused time, except as set out under "Refunds" below.
   • Instead of cancelling you may be able to pause your subscription. While paused you are not billed and cannot use your account or credits. You may pause for up to 6 months in any rolling 12-month period.

6. Prices and payments

   • All prices exclude VAT, which we add at the applicable rate where it is due. You are responsible for any other taxes or bank charges relating to your payment.
   • If we increase your subscription price, we will email you at least 30 days before it takes effect, so you can cancel first if you do not want to pay it.
   • Discount codes may give a discounted first month or ongoing price. Every code has an expiry date and cannot be used after it.
   • Some purchases, such as Land Registry documents and site plans, are not billed immediately but grouped as "pending payments". We charge them to your stored card once your pending balance exceeds your limit, or with your next subscription payment. Annual subscribers are charged for them once 30 days have passed since their last purchase. You can see your balance and limit, or settle up, at any time in Settings.

7. Credits

   • Some plans include a monthly credit allowance. Credits are a subscription benefit, not a pre-purchased store of value, and cannot be redeemed for cash or transferred.
   • Credits are granted at the start of each billing period. Unused credits may roll over to the following month, up to twice your plan's monthly allowance; any excess is forfeited.
   • If you cancel, you can use your credits until the end of the period you have paid for, after which they expire.

8. Refunds

   If you disagree with a charge, please contact us as soon as possible.

   Subscription charges:

   • We guarantee unconditionally to refund any subscription charge if requested within 10 days.
   • We may at our discretion refund charges up to 60 days afterwards in exceptional circumstances (for example illness, death, fraud or financial hardship).
   • Not using the platform does not count as an exceptional circumstance. Many of our data sets are licensed per paying user, so the data is licensed for your use throughout your paid subscription term, whether or not you use it.
   • No refund will be made outside the 10-day window where you have breached these terms, for example by setting up more than one account.
   • Refunding a subscription charge on an active account also closes the account, since we cannot keep your access open while refunding the payment that covers it.

   Letter sending and document purchases:

   • These trigger non-refundable purchases with third parties. We refund only where a technical failure on our side prevented the document or letter from being delivered. No refund is made in any other circumstance, including accidental purchases, whether caused by human or software error.

   One-on-one training sessions:

   • Cancelled more than 24 hours before the start time: 100% refund.
   • Cancelled 0-24 hours before the start time: 50% refund.
   • Not cancelled before the start time, whether or not you attended: no refund.

   Refunds of payments over £150 are subject to a cancellation charge of 3% of the payment value to cover our costs. Refunds are issued to the card you paid with.

9. Refer a friend and your Wallet

   • For every user you refer to PropertyData, you and the user you refer each receive a £75 bonus in your PropertyData Wallets.
   • If the referred user starts a monthly subscription, the bonus is issued when they make their third payment. If they start an annual subscription, the bonus is available towards their first payment, and the referrer receives theirs once that payment succeeds. If the referrer's subscription is no longer active when the bonus would be paid, neither party receives anything.
   • The scheme cannot be combined with the affiliate programme or any discount code. If a referred user also uses an affiliate link or discount code, that overrides the referral and no bonus is awarded to either party. We may withdraw a bonus if we believe the scheme has not been used in good faith.
   • We may also add Wallet bonuses at our discretion, for example for finding a bug or taking part in a review programme.
   • Your Wallet balance is shown in your Account area and is automatically offset against up to 50% of each subscription payment until it runs out. It cannot be used against one-off payments such as plan upgrades or account reactivations, and is not redeemable for cash.

10. How you may use our data

    The content and data on PropertyData belong to us and/or our data suppliers, and are protected by copyright and other rights worldwide. A great deal of it we licence in from third parties, which is why the limits below exist: they mirror the limits our own suppliers place on us.

    As a subscriber in compliance with these terms, you may use data, screenshots, extracts and PDF downloads from our website and API for any lawful purpose, commercial or non-commercial. That expressly includes using our data inside a product of your own, showing it to your own registered or paying customers, and putting it into reports you generate for them. You do not need our permission, a separate licence, a written agreement or a particular subscription tier to do any of that.

    There is one restriction, and everything else follows from it: you may not publish, sell, license or distribute our data as a product or service that consists substantially of our data without enhancement or added value. The question we ask is whether our data is an input to something of your own making, or whether it is essentially the thing you are selling. In practice:

    Permitted:

    • building a tool, platform, model or report that analyses, scores, combines, filters or visualises our data alongside your own logic, your own work or other sources;
    • displaying our data to your own users inside such a product, including to paying customers of a subscription product of your own;
    • producing reports, exports, dashboards, briefings and documents for your customers from it;
    • publishing statistics, indices, rankings, articles and research derived from it; and
    • using it internally for your own research, valuation, underwriting or investment decisions.

    Not permitted:

    • republishing our data, or a substantial part of it, as a dataset, download, feed or API of your own;
    • building a searchable copy of our data that other people can query instead of subscribing to us;
    • presenting our data as your own original dataset; or
    • giving anyone outside your account access to your account or your API key.

    No individual field is restricted. If we return it to you, you may show it to your users, and there is no limit on how many customers you have, how many records you display, or how many reports or exports you produce. We decide, acting reasonably, whether a use complies, and we would much rather you asked than guessed: if you are building something and are not sure which side of the line it falls on, describe it to us and we will tell you.

    Screenshots, extracts and PDF downloads must not be altered, and must acknowledge PropertyData as the source. Attribution to PropertyData is not otherwise required, including for anything you build on our API, but it is always appreciated; ask us and we will send you a logo and suggested wording.

    If you show our data to third parties, you alone are responsible for ensuring that you:

    • do not present it as professional advice or a substitute for it;
    • include clear disclaimers that it is general information which should be independently verified;
    • do not suggest we endorse, guarantee or are responsible for the data as you present it; and
    • indemnify us against any claim, loss, damage, cost or expense arising from a third party's use of or reliance on data you obtained from us.

    You are responsible for how you present or combine our data, and for decisions your users make based on it.

    Some of our data includes URLs pointing to content hosted by third parties, in particular photographs on property listings. We hold no rights in that content, and these terms give you none. Obtaining any licence needed to display, copy, store or otherwise reuse it is your responsibility, and we recommend linking to the original listing rather than reproducing its imagery.

11. Third-party data licences

    Some of our data is published by others under their own licences, which still apply after we supply it to you, and you are responsible for complying with them. In brief (the licences themselves govern):

    • Sold prices in England and Wales (HM Land Registry Price Paid Data): if you publish them, add "Contains HM Land Registry data © Crown copyright and database right. This data is licensed under the Open Government Licence v3.0." Their address data may be used only for personal or non-commercial purposes, or displayed to provide residential property price information; other uses need Royal Mail's permission.
    • Sold prices in Scotland (Registers of Scotland): show "© Crown copyright. Registers of Scotland" on anything you build from them, do not present out-of-date data as current, and do not use them for direct marketing.
    • Company ownership of titles (HM Land Registry): subject to HM Land Registry's licences for UK companies and overseas companies. If you publish the information, add "Information produced by HM Land Registry. © Crown copyright". Do not publish or sell it as a product in its own right, and note that the licences do not permit its use for direct marketing to registered proprietors. Whether a particular use counts as direct marketing is for you to judge.
    • Title boundaries, tenure and title UPRNs (HM Land Registry National Polygon Service): under the licence, you must not copy, sell, distribute, send or use them for any purpose other than its permitted use, which excludes publishing or selling them as a standalone product, direct marketing "including but not limited to contacting registered proprietors to offer goods or services or to make other offers", and anything unlawful. You must not use them in any way that interrupts or impairs HM Land Registry's systems. If you publish them, add "Information produced by HM Land Registry. Crown copyright and database rights [year]" and "The polygons (including the associated geometry, namely x, y co-ordinates) and UPRNs are subject to Crown and GeoPlace LLP copyright and database rights [year] Ordnance Survey 100026316." If our licence ends, your right to use them ends too, and you must delete them within 48 hours of our notice.
    • Registered leases (HM Land Registry): subject to the Registered Leases licence.
    • Energy performance data (EPC register): its address data may be used only for purposes relating to the energy performance of buildings.
    • Planning applications (supplied by Ibex, Serac Technologies Ltd): may not be resold or redistributed as a dataset, or used in a product that competes with Ibex's own planning data services, and anything you build from them must acknowledge Ibex as the source.
    • Other public sector data: published under the Open Government Licence v3.0; if you publish it, add "Contains public sector information licensed under the Open Government Licence v3.0."

12. Using the API

    • Your API key is your responsibility, and so is every request made with it. You can regenerate it in Settings at any time.
    • The 14-day API free trial is for development and testing only, not production. If you are ready to go live sooner, ask us to bring forward your first billing period.
    • You may use the API inside a customer-facing product, including a paid, multi-tenant software-as-a-service product, on every plan, with no separate licence. Your monthly credit allowance is the only limit on how much data you can retrieve.
    • You may cache what a call returns for up to 60 days from retrieval, then delete it or refresh it with a new call. Dated historical records and material you derive may be kept longer. Our API Licence sets out the full rules, including what happens when your access ends, and forms part of these terms.
    • We do not sell or licence out raw datasets, bulk extracts, data dumps or update feeds. We can sometimes take on a bespoke data project instead.

13. AI features

    • Some features, including our chatbot George, use artificial intelligence to generate answers, summaries and suggestions. To provide them we send the relevant content, which may include your messages and account context, to our AI provider. Our providers do not use it to train their models. See our Privacy Policy for detail.
    • AI output can be wrong, incomplete or out of date, like anything else here (see "Accuracy, availability and advice" below).
    • Do not enter information that is confidential or that you are not entitled to share, and do not use AI features to generate unlawful, misleading or abusive content.

14. Things you must not do

    You must not:

    • access our website with any automated script, scraper or robot, other than through our API as permitted by these terms;
    • attempt to gain unauthorised access to our website, servers, or any connected server, computer or database;
    • knowingly introduce viruses, Trojans, worms, logic bombs or other malicious material, or carry out a denial-of-service attack;
    • work around any usage limit, quota or security measure; or
    • use PropertyData for anything unlawful, or in breach of a third party's rights.

15. Accuracy, availability and advice

    • Everything on PropertyData, including valuations, estimates, forecasts and AI output, is general information, not advice. It is not a valuation, survey, or investment, legal, tax or planning advice. Get professional advice before acting, or deciding not to act, on anything you find here.
    • Our data comes from many third-party sources. We make reasonable efforts to keep it current, but give no warranty that it is accurate, complete, up to date or free from errors, and we are under no obligation to update it.
    • We work hard to keep PropertyData available, but do not guarantee uninterrupted or error-free access. We may suspend, withdraw or change any part of it, including features and content, without notice.

16. Suspension and termination

    We may suspend or close your account, with or without notice, if you breach these terms, if a payment fails, or if we reasonably suspect fraud or misuse. Where the breach can be put right and the circumstances allow, we will tell you what is wrong and give you a chance to fix it first.

    When your account closes, your right to use PropertyData and any credits end immediately, and API data you hold is subject to the API Licence. You remain liable for amounts already owed, including unbilled pending payments. No refund is due where we close your account because you breached these terms.

    Export anything you want to keep before you close your account. Our Privacy Policy explains how long we keep your data afterwards.

17. Our liability to you

    Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited. Subject to that, and to the extent the law allows, we exclude all conditions, warranties and other terms that might otherwise apply to PropertyData, whether express or implied.

    We are not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, and even if the loss was foreseeable, for any loss arising from your use of, or inability to use, PropertyData, or from reliance on anything in it. In particular we are not liable for:

    • loss of profits, sales, business, revenue or asset value;
    • business interruption or loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation;
    • loss or corruption of data; or
    • any indirect or consequential loss.

    Where we are liable despite the above, our total liability for all claims in any 12-month period is capped at the total amount you paid us in the 12 months before the claim arose, or £100 if that is greater.

    Links to third-party websites are provided for information only; we do not control or endorse them and are not liable for your use of them.

18. Data protection

    We both comply with the UK GDPR and the Data Protection Act 2018.

    For your account, billing and usage data, and for the property data we publish, we are the controller. Our Privacy Policy explains what we collect, why, and your rights.

    Some of what we supply, such as title ownership information, includes other people's personal data. Once we have supplied it to you, you decide what you do with it and you are its controller from that point. You must have your own lawful basis for using it, and must handle it in accordance with data protection law. Title ownership information also remains subject to HM Land Registry's licence terms, and you are responsible for complying with them.

    Where you put other people's personal data into PropertyData, for example addresses you upload or contacts you send letters to, you are the controller and we are your processor. In that case we will: process it only on your documented instructions, which these terms and your use of the relevant feature constitute; keep it confidential and secure; use sub-processors only under equivalent obligations; help you respond to individuals exercising their rights and to any breach; and delete it on request or when your account closes, unless the law requires us to keep it. You confirm you have a lawful basis and any necessary consents before giving us that data.

19. Events outside our control

    We are not liable for failure or delay caused by something beyond our reasonable control, including failure of a data supplier, hosting provider or payment provider, internet or telecoms outages, cyber attack, fire, flood, epidemic, industrial action or government action. If it continues for more than 30 days, either of us may end your subscription and we will refund the unused portion of any period already paid for.

20. General

    We may assign, transfer or sub-contract our rights or obligations under these terms. You may only do so with our written consent.

    If any part of these terms is found to be unenforceable, the rest continues to apply. If we delay enforcing any right, we do not lose it. These terms and the policies they refer to are the entire agreement between us, and no one other than you and us has any right to enforce them.

    If you have a complaint, email support@propertydata.co.uk.

21. Governing law

    These terms, their subject matter and their formation are governed by English law, and the courts of England and Wales have exclusive jurisdiction.