Terms & conditions

Please read these terms & conditions carefully before using this website.

These terms have been written in concise, plain English. If you have any questions, please contact us.

1. Information about us

   www.propertydata.co.uk (our website) is brought to you by Liberty Tech Limited ('we', 'our', 'us'), a private limited company and registered in England and Wales under company number 07689724 of registered address New Barclay House, 6-7 Citibase, 234 Botley Road, Oxford OX2 0HP. Our VAT number is 132027167.

2. Terms of website use

   This terms of use (together with any documents referred to in it) tells you the terms of use on which you may make use of our website, either during a limited free trial or as a registered subscriber. Use of our website means registering to use our website; or accessing information through a web browser at our website; or downloading data using the PropertyData API.

   Please read these terms of use carefully before you start to use our website, as these will apply to your use of our website. By using our website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our website.

3. Other applicable terms

   These terms of use refer to the following additional terms, which also apply to your use of our website:

   • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.
   • Our Cookie Policy, which sets out information about the cookies on our website.

4. Changes to these terms

   We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

5. Changes to our website

   We may update our website from time to time, and may change the functionality or content at any time. The data provided through the website is derived from multiple third-party sources and we give no warranties that the data is up to date nor are we under any obligation to update it. We do not guarantee that our website, or any content on it, will be free from errors or omissions.

6. Accessing our website

   Our website is made available on a subscription basis. While we will endeavour to maintain a high degree of availability, we do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.

   You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

   Accessing our website using any kind of automated script, scraper or robot is strictly forbidden, other than via our API in the ways authorised by these terms.

7. Free trial

   If you choose to sign up to a 14-day free trial on our website, you must enter credit/debit card details. These will be held securely by our payment partner, Stripe.

   When you sign up you can choose between a monthly or annual subscription period.

   At the start of your free trial you will select a price plan to trial. During your free trial you can change your price plan at any time, or cancel your trial at any time in your account area, or by notifying us by email.

   Free trials are strictly limited to one per person. Once you have used your PropertyData free trial, you must pay for a subscription if you would like to use PropertyData further. No person may set up multiple trials using different email addresses.

8. Automatic subscription start

   We will send an email reminder to you close to the end of the 14-day trial period.

   If, at the expiry of your free trial period exactly 14 days after starting it, you have not cancelled your trial, a paid subscription will automatically start and we will charge your stored card for your first billing period.

9. Automatic subscription renewal

   Your subscription will renew automatically at the end of each billing period, in the absence of action by you. We will charge your stored card and a successful payment will extend your subscription by one billing period.

   We will not send users on a monthly subscription a reminder before each monthly renewal. We will send users on an annual subscription an email reminder a few days before their subscription renews.

10. Failed subscription charges

    If our attempt to charge your card under these terms & conditions is declined by your bank, your account will be suspended and we will notify you by email. We will try up to four further times over the following days to charge your card, before ceasing to attempt charges.

11. Cancellation

    All PropertyData subscriptions are 'rolling' with a minimum contract period of just one billing period (either month or year), which is renewed upon each successful charge.

    You can cancel your subscription at any time in your account area, or by notifying us by email. If you cancel, you will be able to use your account until the end of the current paid-for billing period. No refund will be due for the remaining unused time.

12. Pending payments

    Payments for certain purchases made within ProperyData such as Land Registry documents and Site plans are not billed immediately but are grouped together and billed as a batch.

    These type of payments are referred to as Pending payments whilst they are unbilled on your account.

    Your stored payment card will be billed for these type of payments once your pending payment balance exceeds your limit, or with your subscription payment.

    If you pay for your subscription annually your stored payment card will be charged for outstanding Pending payments once 30 days has passed since your last purchase.

    After a successful payment, your Pending payment balance is reset to £0 and you can instantly continue to make further purchases.

    You can view your current Pending payments, Pending payment limit or choose to settle your outstanding balance at any time in your account area.

13. Discount codes

    In certain circumstances we may offer discount codes on signup, which may offer a discounted first month or ongoing price. All discount codes will have an expiry date and cannot be used to sign up after this date.

14. Price rises

    If we are increasing your subscription price, we will email you at least 30 days before the increase will take effect.

15. Fair usage policy

    Users agree to be bound by our fair usage policy which ensures fair access to the PropertyData platform for all users.

16. Account sharing and additional users

    PropertyData accounts are designed to be used only by a single individual. Account sharing is strictly prohibited.

    Subscribers to the 'Unlimited' plan may add 'additional users' for an additional cost of £24 per additional user per month.

17. Your account and password

    You must treat your login details as confidential. You must not disclose them to any third party. We have the right to disable any account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your login details, you must promptly notify us.

18. Refunds

    If you disagree with a charge we have made to your stored credit/debit card, please contact us as soon as possible.

    Refunds for subscription charges:

    • We guarantee unconditionally to refund any subscription charge if requested within 10 days of the charge.
    • We may in our absolute discretion refund charges up to 60 days after they are made if you can demonstrate exceptional circumstances. Examples of exceptional circumstances include illness, death, fraud or financial hardship.
    • Where the terms & conditions have been breached by you (for example setting up more than one account), no refunds outside the 10 day window will be made.

    Refunds for letter sending & document purchases:

    • Because letter sending and document purchases trigger non-refundable purchases with third parties, these payments are not refundable.

    Refunds for one-on-one training sessions:

    • If cancelled more than 24 hours before the start time: 100%
    • If cancelled 0-24 hours before the start time: 50%
    • If not cancelled before the start time (whether or not you attended): 0%

    Refunds of payments exceeding £250 will be subject to a cancellation charge of 3% of the payment value to cover costs.

19. Permitted use of data

    You may use data retrieved from our website or API in any legal way in commercial or non-commercial applications, subject the following restriction:

    • You may not to publish, commercially exploit, sell, license or distribute data retrieved from our website or API as a product or service which comprises substantially of data retrieved from our website or API, without enhancement or added value.

    We reserve the right to determine whether your use of data from our website or API is in compliance with these terms.

    If you are a paying subscriber of PropertyData and in compliance with these terms, attribution of PropertyData as the data source is not required (but is always appreciated and may be good practice!).

20. API - Confidentiality of key

    If you subscribe to a PropertyData API account and create an API key, the privacy and security of your API key is your responsibility at all times. Although our API supports CORS, exposing your API key in publicly-readable source code is not recommended. You remain responsible for any and all requests made to the API using your key. You can regenerate your API key from your account area at any time, if you feel your API key may have been compromised or for any other reason.

21. API - Free trial period

    The 14-day free trial for an API account allows you to develop with the API key and test in a development or staging environment. The API key should not go live in a public or production environment during the free trial. Should you be ready to go live with your API implementation within the 14-day free trial period, you can ask us to accelerate your first billing period.

22. API - Caching

    You may cache data retrieved from our API for performance purposes up to a maximum of 60 days from the point of retrieval.

23. Refer a friend scheme

    For every user you refer to PropertyData, you (the referer) and the referred user will each receive £75 account credit.

    If the referred user starts a monthly subscription, the credit will be issued to the referrer and referred user when the referred user makes their third payment.

    If the referred user starts an annual subscription, the credit will be available for the referred user to use towards their first subscription payment, and when this payment has been successfully charged the referrer will receive their credit.

    To prevent abuse of the scheme, if the referrer's subscription is no longer active at the time the referal credit would be paid, neither the referrer or the referred user will receive any credit.

    We reserve the right the withdraw the referral credit if we believe the referral system has not been used in good faith.

    The refer a friend scheme cannot be used in conjunction with the affiliate program or any other discount code. If a referred user also uses an affiliate link or discount code, this will override the refer a friend scheme and no credit will be awarded to either referrer or referred user.

24. Account credit

    Account credit can be earned using the refer a friend scheme, and may also be offered for other reasons from time-to-time at our discretion, for example finding a website or bug or participating in a review program.

    You can see your account credit balance on the website in your Account area. If you have a positive account credit balance, it will be automatically offset against up to 50% of each automatic subscription payment until it runs out.

    Account credit cannot be used against one-off payments, such as plan upgrades or account reactivations.

    Account credit is not usable in any way other than described above, and is not redeemable for cash.

25. Transfer

    We may assign, transfer or sub-contract any of our rights or obligations in these terms to any other entity or firm in our discretion. You may assign, transfer or subcontract your rights and/or obligations, but only with our advance written consent.

26. Intellectual property rights

    The content, data and all other material published on our website are variously the intellectual property of us and/or our data suppliers, and are protected by copyright laws and treaties around the world. All such rights are reserved.

    Notwithstanding the paragraph above, if you are a paying subscriber of PropertyData you may use screenshots, extracts or PDF downloads from our website or data from the API (in accordance with section 18 "Permitted use of data") for suitable commercial and non-commerical purposes.

    In the case of screenshots, extracts or PDF downloads these must not be modified you must acknowledge the source of the data.

27. No reliance on information

    The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

    Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up-to-date.

28. Limitation of liability

    Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.

    We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

    • use of, or inability to use, our website or API; or
    • use of or reliance on any content displayed on our website or API.

    We will not be liable for:

    • loss of profits, sales, business, asset value or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

    We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.

29. Security

    We do not guarantee that our website will be free from bugs or viruses. You are responsible for configuring your hardware and software in order to access our website. You should use your own virus protection software.

30. Malicious actions

    You must not misuse our website or API by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

    By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

31. Linking to our website

    You may link to our website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our website must not be framed on any other website. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our website other than that set out above, please contact us.

32. Third party links and resources in our website

    Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources. We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

33. Trademarks

    PropertyData.co.uk is a UK trade mark of Liberty Tech Limited.

34. Data Protection

    In this section “Data Protection Law” means; (i) the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK, unless and until such time as the GDPR is no longer directly applicable in the UK; and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998; “GDPR” means the General Data Protection Regulation ((EU) 2016/679); and the terms “Personal Data; Process; Processing; Data

    Controller; Data Processor and Data Subject; Subprocessor” have the meanings ascribed to those definitions in Data Protection Law.

    All information that we hold about you will be held and processed by us strictly in accordance with Data Protection Law. If any breach of data protection occurs, we will act in accordance with Data Protection Law.

    If you are a company or other organisation (such as an academic institution or limited liability partnership) where we are processing Personal Data belonging to you (“Your Personal Data”), we will be a Data Processor of Your Personal Data. If you are an individual or you are instructing us in your personal capacity (such as a sole trader or partnership), where we are processing Personal Data belonging to you (“Your Personal Data”), we will be a Data Controller of Your Personal Data.

    You understand that we will use Your Personal Data to provide you with use of our website and will process Your Personal Data in accordance with our Privacy Policy.

    Please ensure that before you transfer any Personal Data to us, you have the necessary authority and consent to enable such Personal Data to be lawfully transferred to us.

    When processing Your Personal Data in order to provide services to you, we shall:

    • only process Your Personal Data in accordance with Data Protection Law and our Privacy Policy;
    • ensure that we have in place appropriate technical and organisational measures, to protect against unauthorised or unlawful processing of Your Personal Data and against accidental loss or destruction of, or damage to, Your Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;
    • ensure that all personnel who have access to and/or process Your Personal Data are obliged to keep Your Personal Data confidential; and
    • not transfer any of Your Personal Data outside of the European Economic Area unless it is necessary in order to provide the services to you, in which case we will ensure that any third party to whom Your Personal Data is transferred outside the EEA can provide data protection measures as required by Data Protection Law.

    You consent to us appointing third party suppliers as processors of Your Personal Data (sub-processors). Sub-processors include consultants who we may engage to provide services to us or to you on our behalf. We will enter into with any sub-processors, a written agreement incorporating terms which are substantially similar to those set out in this data protection terms. We are liable to you for all acts or omissions of any sub-processors appointed by us pursuant to these data protection terms. We will advise you of any security breach or loss which affects Your Personal Data as soon as possible after becoming aware of the breach or loss, and shall provide you with reasonable assistance and co-operation to minimise and manage the impact of such security breach or loss on you.

    We will provide you with reasonable assistance to deal with any Data Subject access requests relating to Your Personal Data. Individuals, under the Data Protection Law, have the right to obtain information from us, including a description of the Personal Data that we hold about them. To make a Data Protection Act request or to ask any questions about data protection and privacy, please read the Privacy Policy on our website.

35. Applicable law

    Please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.